Matthew Ling

Tried live chat with Samsung, for 40 minutes, it wasn't productive

• Please wait for a Samsung Agent to respond.
• You are now chatting with 'Belle'. There will be a brief survey at the end of our chat to share feedback on my performance today.
• Visitor: Hi Belle ...
• Belle: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
• Belle: Hello, please go ahead with your query.
• Visitor: Well I have a samsung clx 3175fn which is out of color toners, but still has 50% black toner, when I try to print greyscale, nothing happens ...
• Visitor: I figured I should be able to still print black and white despite no color toner, is this an error? or do I have to have all toners installed in order to print black and white?
• Belle: I understand that you have an issue with toner in printer. Is that correct?
• Visitor: yes
• Belle: Thank you for confirming.
• Belle: I see that you are not chatting from the U.S. Did you purchase the printer in the U.S?
• Visitor: nope berlin
• Belle: Currently, chat support is for US products only. Though our information on non-US products is very limited, we will try our best to assist you.
• Belle: Please note you may need to contact Germany support number 49-(0)1805-121213 for further assistance if we cannot help you with your query.
• Visitor: Thanks well its simply about toner colors so Im sure we'll make it thru
• Belle: You're welcome.
• Visitor: Sooo .. any advise?
• Belle: Sure, I'll assist you with the information.
• Belle: For how long are you facing this issue?
• Visitor: Since the color ran out of the color toner cartridges
• Belle: Thank you for the information.
• Belle: Would you mind holding a few minutes while I gather the required information for your request?
• Visitor: Sure
• Belle: Thank you.
• Belle: Are you able to print demo page?
• Visitor: Well as I said I can't print at all ... but I'll try to answer the question ...
• Belle: Okay.
• Visitor: Nope, the printer, as before says that it's "out of toner", as I said only color toner, the black toner is 50% full ...
• Visitor: Sorry, to be more specific, I cannot print a demo apge
• Visitor: page
• Belle: I understand your concer.
• Belle: *concern
• Visitor: So the central question ... does the printer need CMY toners even tho there is black in the printer in order to print greyscale?
• Belle: Are you using a genuine toner?
• Visitor: Yes
• Visitor: It came supplied with the printer
• Belle: Thank you for confirming.
• Belle: May I know the status of the LED?
• Visitor: If you mean the thin light in front of the panel, then red, and the blue circle is animatedly circling the ok button ...
• Belle: Yes, the LED status.
• Visitor: Red
• Belle: A minor error has occurred and the machine is waiting for the error to be cleared.
• Visitor: Ok thanks...
• Belle: Small amount of toner is left in the cartridge. The estimated cartridge life of toner is close. You can temporarily improve print quality by redistributing the toner.
• Belle: A problem has occurred such as a paper jam, cover is open or no paper in the tray, so that the machine cannot continue the job.
• Visitor: Thanks again
• Belle: Please re-install the printer drivers.
• Belle: You're welcome.
• Belle: Is there anything else that I can assist you with?
• Visitor: No thanks ...
• Visitor: I'll keep at it ...